Privacy Policy

ProxyGuru (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our VPN and proxy services (collectively referred to as the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services.

Please take the time to review this Privacy Policy thoroughly.

1. Information We Collect

We collect different types of information depending on how you interact with our Services. This includes both Personal Information (information that can identify you directly) and Non-Personal Information (information that cannot directly identify you).

1.1. Personal Information

We collect personal information when you create an account or engage with our Services, such as:

Account Information:
- Name
- Email address
- Account username
- Password (encrypted for security)
Payment Information:
- Credit card details (processed via a secure third-party payment gateway)
- Billing address
- Payment history
Communication Data:
- Support inquiries
- Correspondence with customer service or sales teams
Account Preferences:
- VPN protocol selection, server preferences, and other configuration settings

1.2. Non-Personal Information

We also collect non-personally identifiable information that helps us improve our Services and ensure they function as intended, including:

Usage Data:
- Log files, such as IP address, connection timestamps, VPN server location, session duration, and bandwidth usage
- Traffic data, including anonymized metadata (such as data packets) transmitted via our Services
- Device and browser information, including type, operating system, and language preference
Analytics Information:
- Information about how you interact with our website, apps, and Services (e.g., pages viewed, features used, etc.)
- Referring URLs and links clicked on
- IP address (for diagnostic purposes and to help us maintain the integrity of the Services)

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device to improve the performance and usability of our website. These cookies allow us to:

Analyze trends and monitor site activity
Offer personalized content and recommendations
Improve security by detecting unusual activity

You can control cookies by adjusting your browser settings, but please note that disabling cookies may impact some functionality of our Services.

2. How We Use Your Information

We process your information for the following purposes:

2.1. Providing and Improving Our Services

To enable and maintain your access to our VPN/proxy services.
To manage and configure your account, including providing you with account-related updates and alerts (e.g., subscription reminders, service interruptions).
To troubleshoot issues with the service and deliver a more reliable experience by analyzing usage data and server performance.

2.2. Customer Support and Communication

To respond to inquiries, technical support requests, and feedback.
To notify you about any changes or updates to our Services (such as policy changes, pricing updates, new features, etc.).
To send you transactional or support-related emails (e.g., password reset notifications, service issues, etc.).

To send you promotional materials or personalized content based on your preferences.
To perform targeted advertising and offer deals related to our Services (if you have opted in for marketing communications).

You can opt out of receiving promotional messages by following the unsubscribe instructions in any of our marketing emails..

2.4. Legal and Security Purposes

To comply with applicable legal obligations, such as responding to subpoenas, court orders, or legal requests from governmental authorities.
To investigate and respond to potential fraudulent activity, abuse, or violations of our Terms of Service or this Privacy Policy.
To enforce our legal rights, defend against legal claims, and protect the security of our Services.

3. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Account Information: Retained for as long as your account is active.
Payment Information: Retained as long as required by law or for the duration of any active subscription.
Logs and Usage Data: Retained for up to 30 days (or longer if necessary for security, fraud prevention, or compliance with legal obligations).

You can request to delete your account or personal information at any time by contacting the support by any of the provided channels. After account deletion, some information may be retained for legal or operational reasons.

4. How We Protect Your Information

We take the security of your information seriously and implement industry-standard security measures to protect it, including:

Encryption: All communication between you and our Services is encrypted using SSL/TLS protocols.
Secure Data Storage: Sensitive data (e.g., payment information) is encrypted and stored securely in compliance with relevant regulations (e.g., PCI DSS for credit card data).
Access Controls: Only authorized personnel have access to your data, and all access is logged and monitored.
Firewall Protection: We use firewalls, intrusion detection systems, and other security measures to prevent unauthorized access to our infrastructure.

While we take all reasonable precautions to safeguard your data, no security measure is completely foolproof. We cannot guarantee the absolute security of your data, and by using our Services, you acknowledge this risk.

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

5.1. Service Providers

We may share your information with trusted third-party providers who assist us in operating our business and providing Services. These include payment processors, cloud storage providers, email service providers, and other vendors that support our operations. These third parties are required to protect your information and use it only as necessary to provide services to us.

5.2. Legal Compliance

We may disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas, court orders, or government inquiries. This may include disclosing your information to law enforcement if required for legal or security purposes.

5.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before any such transfer occurs and if your personal information will be subject to a different privacy policy.

6. Your Rights and Choices

As a user, you have several rights with respect to your personal data:

6.1. Access

You can request a copy of the personal information we hold about you.

6.2. Correction

You have the right to correct or update inaccurate or incomplete personal information we hold about you.

6.3. Deletion

You may request the deletion of your personal data, subject to certain exceptions (such as legal or contractual obligations).

6.4. Data Portability

You can request to receive your personal information in a structured, commonly used, and machine-readable format.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.

8. International Data Transfers

If you access our Services from outside the European Union, please be aware that your personal information may be transferred to and stored on servers located in European Union, which may have different data protection laws than your home country. By using our Services, you consent to this transfer and the processing of your data in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.